The A1 Building Group Head Office is located in Mulgrave in Victoria, with additional state based offices in Varsity Lakes Queensland, Kingsgrove New South Wales and Hobart Tasmania. Our regional offices are also located in Bendigo Victoria and Townsville Queensland.
A1 Building Group fully understands the high expectation of our market and indeed the trauma and loss felt by customers that are impacted by an event often resulting in a complex insurance claim. We differentiate ourselves from our competitors by assigning a dedicated officer and supervisor to each claim we receive. Whether it is a small repair or large rebuild, we pride ourselves on our ability to empathise with customers and work collaboratively with all stakeholders for the project lifecycle.
To streamline process, we have multi-trained employees in all departments; Our Project Managers can assess and estimate, whilst our Administration staff are trained to perform all functions from assessment booking to invoicing and allocating of repairs. Our Project Management teams are equipped with people from a variety of backgrounds and experience, regarding both trade qualifications and education, providing in-house expertise across many facets of domestic construction.
In an event, our national structure allows us to provide support and rapid response to any state, whilst our system flexibility allows us to readily adapt to any process changes made by our business partners. Our seamless operation allows us to transition each insurance claim from initial report to project completion in an efficient, effective and simple transaction.
A1 Building Group clientele can liaise with the administrative team via Live Chat (directly from our website) to discuss and coordinate their repairs. This additional response method is convenient for homeowners who do not have the time to call through but require direct and immediate assistance regarding their ongoing repairs. This initiative has improved customer satisfaction and repair life, whilst minimising time spent on hold during peak hours.
Being the main link of communication between all stakeholders, our process at A1 Building Group ensures accountability each step of the way. We are a company that’s continuously evolving and changing the insurance building industry status quo to provide a reliable, professional and holistic experience for our business partners and customers.